General Information
Who is LightsStory
Lightsstory is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.
Where is LightsStory based & manufactured
LightsStory products are produced by high-quality Lamps manufacturers around the world and undergo strict quality checks before being shipped to customers.
Ordering and Payment
How can I place an order
Placing an order on LightsStory is simple and secure. Just follow these steps:
- Browse through our collections and select the item(s) you want.
- Add the product(s) to your cart.
- Proceed to checkout, where you will enter your shipping details and choose your payment method.
- Confirm your order and wait for the confirmation email with tracking details.
What payment methods do you accept
We accept the following payment methods for your convenience:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
All transactions are securely processed to ensure your safety and privacy.
Can I cancel or modify my order
Yes, you can cancel or modify your order within 24 hours of placing it.
Please contact our customer service team at by email:support@lightssttory.com as soon as possible.
After 24 hours, your order may already be processed, and changes may not be possible.
Shipping and Delivery
Where do you ship to
We offer worldwide but only for United States and Canada Customers ,they can enjoy FREE Shipping for any order. Other countries please contact us to check more.Thanks.
How long does shipping take
FREE shipping for any order.
Delivery typically 2-4 weeks; fastest within 7-10 working days.
Shipping time with those couriers like China Post Airline, EMS, UPS, FedEx, DHL. (Door to door You do not need to pay import duties).
How can I track my order
Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.
If I order multiple items, will they be shipped together
Typically, depending on stock and warehouse location, items in your order may be shipped separately.
Product Information
Is all lighting are compatible in US & Canada
All lighting is compatible with US Lighting. We have CE & ROHS certificate.
Are the products easy to install
Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.
Do your products come with a warranty
Yes, all LightsStory products come with1-year warranty on all products covering defects in material and workmanship under normal use. Please note that this warranty does not cover damage due to improper installation, misuse, or accidents.
What materials are your products made of
Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.
Customization and Bulk Orders
Can I request a custom design
Yes, LightsStory offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.ixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.
Do you offer discounts for bulk or trade orders
Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: support@lightsstory.com.
Stay Connected with LightsStory
For any further questions not covered here, feel free to reach out to our customer support team by Email: support@lightsstory.com. We’re here to help!
