Accounting & Customer Service
Creating an account on our website offers a variety of benefits to make your shopping experience smoother and more convenient.
Creating Your Account
- Find the Account Sign-Up: Look for a link or button labeled "Create Account," "Sign Up," or something similar.This is usually located at the top of the website or in the login area.
- Fill Out the Form: You'll typically be asked to provide some basic information, such as your email address, name,and desired password.
- Complete Sign-Up: Follow any additional instructions on the screen to complete the account creation process. This may involve verifying your email address or setting security preferences.
Benefits of Having an Account
- Faster Checkout: Save your billing and shipping information for a quicker checkout experience in the future.
- Order History Access: Easily track your order history, review past purchases, and view order statuses. This is helpful for managing your orders and returns.
- Wishlist Management: Create and manage your personal wishlist to save products you're interested in for later. This allows you to revisit them easily when you're ready to buy or share them with others.
Additional Notes
- Account Security: Choose a strong password and keep your account information secure.
- Account Benefits: The specific benefits of having an account may vary depending on the website.
Shipping & Delivery
About product shipping and freight related introduction, we can find the answer here.
How much does shipping cost?
The price of shipping varies depending on your selected items, your address and the shipping method you choose.
The shipping cost of the product is included in the total price at checkout.
Who pays the import duties and VAT?
When your order arrives in the destination country, you may be required to pay additional charges for the import process. These typically include import taxes, customs duties, and other related customs fees. Please note that these additional charges are determined by the customs authorities of the destination country based on local tax regulations.
As the recipient of the package, you are responsible for bearing these additional import costs. Please understand.
How do I estimate the Delivery Time？
- Standard products: 1-3 days(products currently in stock.)
- Processing Time: 2-3 (working days)
- Shipping Time: 9 -14 (Nature days)
- Unconventional products: products that are currently out of stock/need to be customized.Generally need from three to four weeks.
Returns & Exchange
We are committed to providing customers with a good shopping experience, so believes in quick and easy returns, and wants to make this process as easy as possible for you.
Refunds (if applicable):
We are dedicated to the satisfaction of our clients. If you do not like the majority of the products on our website, you can return them in 30 days for a refund (in new, uninstalled state and original packaging). If you have already installed the product, you can't return it. Custom products also do not qualify for refund.
Exchanges (if applicable):
If you wish to exchange an item, please email us at support@lightsstory.com to arrange the exchange. We will provide you with details on where to return your items.
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
