FAQ
Accounting & Customer Service
Creating an account on our website offers a variety of benefits to make your shopping experience smoother and more convenient.
Creating Your Account
- Find the Account Sign-Up: Look for a link or button labeled "Create Account," "Sign Up," or something similar.This is usually located at the top of the website or in the login area.
- Fill Out the Form: You'll typically be asked to provide some basic information, such as your email address, name,and desired password.
- Complete Sign-Up: Follow any additional instructions on the screen to complete the account creation process. This may involve verifying your email address or setting security preferences.
Benefits of Having an Account
- Faster Checkout: Save your billing and shipping information for a quicker checkout experience in the future.
- Order History Access: Easily track your order history, review past purchases, and view order statuses. This is helpful for managing your orders and returns.
- Wishlist Management: Create and manage your personal wishlist to save products you're interested in for later. This allows you to revisit them easily when you're ready to buy or share them with others.
Additional Notes
- Account Security: Choose a strong password and keep your account information secure.
- Account Benefits: The specific benefits of having an account may vary depending on the website.
Products & Warranty
How to choose the desired product and any related questions about the product, you can find the answer here.
What are the material/dimensions/color or whether assembled of this product?
Finding the exact dimensions of a product you're interested in is easy! Here are two ways to locate this information on our website:
- Check the Product Description: Most product pages will clearly list the product's dimensions within the product description itself. Look for a section titled "Dimensions" or "Size" which will typically detail the product's length, width, and height (often in inches or centimeters).
- Look at the Product Images: In some cases, product dimensions may also be displayed directly on the product images themselves. This might be done through text overlays or scale indicators within the image.
However, if you ever have any trouble finding the details you're looking for, please don't hesitate to reach out to our helpful customer service team!
Can I customize this product in any way?
Here are some examples of customization requests we may be able to accommodate:
- Cord length: As mentioned earlier, a longer cord length might be possible for certain products.
- Shades or diffusers: Some light fixtures may allow you to choose from a variety of interchangeable shades or diffusers to personalize the look.
Important Note:
Please bear in mind that customization typically requires contacting our team and may incur additional costs or lead times. Our customer support representatives will be happy to discuss these details with you.
What if the product is sent broken?
Please contact us first, we will solve your problem in time after receiving the proof you provide.
How long is the warranty？
Product Warranty: We offer 1 year warranty for our products （excluding bulbs）.
Warranty content:
- If there is any problem with the accessories, we will give you a free replacement by express delivery, please note that you will receive it within 9~10 working days. If there is any problem with the lamps, please contact us as soon to get the further solutions.
- If your product is malfunctioning due to a circuit, please note the following time limits: Please make sure your electrician or repair person knows how to use your product and is qualified with the appropriate skills.
- To ensure that you receive the best service, we recommend that you use a professional when installing and using your product.
Do you offer any product recommendations based on my browsing history?
Yes, we may personalise your browsing experience by suggesting products based on your browsing history. This is done to help you discover products you might be interested in and make your shopping experience more efficient.
Can I create a Wishlist to save products for later?
We understand that finding the perfect item can take time, and we want to make it easy for you to keep track of the products you love. That's why we offer a convenient Wishlist feature available on every product page.
Order Tracker
Use the tracking number and order link we provide to check the order dynamics information.
How to know the logistics dynamics of the order?
We can login the website as follow to check the logistics dynamics:
- UPS > https://www.ups.com/track?loc=en_US&requester=WT/USPS >
- https://tools.usps.com/go/TrackConfirmAction?tLabels=FEDEX >
- https://www.fedex.com/en-us/home.html
- 17track>https://www.17track.net/en
Any question- Contact Us
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
