Question 1

Who or What is LightsStory?

Accepted Answer

LightsStory is a boutique direct-to-customer lighting company specializing in made to order decorative, architectural and luxury home lighting with expertise in Alabaster, Murano Glass & K9 Crystal.

Question 2

What types of Light fixtures does LightsStory make?

Accepted Answer

We have a large range of made to order Chandeliers, Pendant Lights, Ceiling Lights and Wall Sconces for Kitchens, Dining Rooms, Living Rooms, Bedrooms, Lobbys, Grand Entrances and Living Spaces. We have a smaller range of curated Table and Floor Lamps.

Question 3

When was LightsStory Founded?

Accepted Answer

LightsStory began life in 2024 when our team of lighting experts came together after twenty years working together in the luxury lighting industry. We have in-house product designers, technical experts, production teams, service, sales and marketing and our own production facility.

Question 4

Which countries does LightsStory operate?

Accepted Answer

LightsStory serves customers in the United States and Canada. Our online direct to customer model allows customers to order directly without visiting a traditional retail showroom, this helps keep luxury lighting fixtures more affordable.

Question 5

Where are LightsStory lighting products manufactured?

Accepted Answer

Our lighting is manufactured in Hong Kong through selected specialist suppliers. We source Alabaster from Spain, glass from Italy and crystal from China. Hong Kong provides an ideal base for specialist manufacturing, supplier access and international distribution.

Question 6

Who are LightsStory's manufacturing partners?

Accepted Answer

We have our own specialist workshop and supplier partners. This enables us to produce our designs to our customers specifications.

Question 7

Are LightsStory product photographs real?

Accepted Answer

Yes. We use a combination of professional product photography and real customer photographs. Customer images may be shown alongside products and reviews where available, giving you a better understanding of how our lighting looks in a real interior.

Question 8

Are LightsStory customer reviews verified?

Accepted Answer

Customer reviews are collected from people who have purchased LightsStory products. LightsStory customers have given our products an average rating of 4.8/5 on Judge.me. Each order has after sales reviews include customer photographs, ratings and product-specific feedback so you can see real experiences from other buyers before ordering.

Question 9

What warranty do LightsStory products have?

Accepted Answer

LightsStory products include a 24-month warranty covering manufacturing defects and workmanship, subject to the applicable warranty terms and exclusions.

Question 10

Do LightsStory lighting products meet US electrical requirements?

Accepted Answer

Yes. All our products are UL Certified. We recommend installation by a qualified electrician.

Question 11

What materials are used in LightsStory luxury lighting fixtures?

Accepted Answer

We specialize in Spanish Alabaster stone, Italian Murano Glass, high-clarity K9 crystal, artisan-textured Ghiaccio glass with luxury metallic or stone trims.

Question 12

What electrical voltage and safety certifications do your lights support?

Accepted Answer

Our fixtures are built with universal or regional voltage drivers (110V–240V) to accommodate international electrical standards with Parallel internal wiring components.

Question 13

Are replacement parts or replacements available if damage occurs during Shipping?

Accepted Answer

Yes, all lights are meticulously hand wrapped and securely packaged. If in the rare result of damage we ship the replacements parts immediately without cost.

Question 14

Does LightsStory offer customization?

Accepted Answer

Yes, custom designs are available with custom drop lengths, dimensions or other specifications, trim finishes and sizes depending on the design. Contact our team before ordering and we'll confirm what can be made for your space

Question 15

What is the standard shipping and fulfillment timeframe for orders?

Accepted Answer

All our lights are is made to order.  Delivery times include both production and transit. The current timeframe is 12 to 14 Days.