Contact LightsStory

Customer Support, Shipping & Returns

Whether you need help selecting a chandelier, checking an order, understanding customization options, or discussing a lighting project, the LightsStory team is available to assist.

We support customers across the USA and Canada with product guidance, order assistance, shipping questions, installation information, and after-sales support.

Contact Information

Custom Lighting & Project Support

LightsStory specialises in handmade, made-to-order luxury lighting. Many products can be customised to meet specific interior requirements.

Available custom options may include:

• Fixture size
• Number of lights
• Hanging length
• Mounting options
• Materials and finishes

Interior designers, architects, and homeowners can contact our team for product recommendations, project guidance, and specification support.

Shipping & Order Support

LightsStory provides free express shipping to customers in the USA and Canada. Products are handmade and made-to-order, with typical lead times of 12–14 days.

All published prices include shipping, taxes, and duties, helping customers avoid unexpected charges at delivery.

For order updates or tracking assistance, please include your order number when contacting support.

Warranty & After-Sales Care

Every LightsStory purchase includes a 24-month warranty. Our support team provides assistance before purchase, during delivery, and after installation.

For installation questions, product care, missing parts, or damage reports, please contact our team with your order details and supporting photos where applicable.

Quality Assurance

Every lighting fixture undergoes quality inspection before dispatch. Each product is carefully prepared and packaged to ensure it arrives safely.

Materials & Product Guidance

Our team can provide guidance on luxury lighting materials including Murano hand-blown glass, natural alabaster, optical K9 crystal, brass, and architectural metals.

For product recommendations, include the product link, room type, ceiling height, and any design requirements so we can provide the most suitable advice.

Corporate Information

Contact LightsStory

For customer support, order assistance, or project enquiries, email: support@lightsstory.com

Including your order number, product link, or project details helps our team provide a faster and more accurate response.