Products & Warranty

How to choose the desired product and any related questions about the product, you can find the answer here.

  1. What are the material/dimensions/color or whether assembled of this product?

Finding the exact dimensions of a product you're interested in is easy! Here are two ways to locate this information on our website:

Check the Product Description: Most product pages will clearly list the product's dimensions within the product description itself. Look for a section titled "Dimensions" or "Size" which will typically detail the product's length, width, and height (often in inches or centimeters).

Look at the Product Images:In some cases, product dimensions may also be displayed directly on the product images themselves.This might be done through text overlays or scale indicators within the image.

However,if you ever have any trouble finding the details you're looking for,please don't hesitate to reach out to our helpful customer service team!

  1. Can I customize this product in any way?

Here are some examples of customization requests we may be able to accommodate:

Cord length: As mentioned earlier, a longer cord length might be possible for certain products.

Shades&diffusers:Some light fixtures may allow you to choose from a variety of interchangeable shades or diffusers to personalize the look.

 Important Note:

Please bear in mind that customization typically requires contacting our team and may incur additional costs or lead times. Our customer support representatives will be happy to discuss these details with you.

  1. What if the product is sent broken?

Please contact us first, we will solve your problem in time after receiving the proof you provide.

  1. How long is the warranty？

Product Warranty: We offer 1 year warranty for our products(excluding bulbs).

Warranty content:

  • If there is any problem with the accessories, we will give you a free replacement by express delivery, please note that you will receive it within 9~10 working days.If there is any problem with the lamps, please contact us as soon to get the further solutions.
  • If your product is malfunctioning due to a circuit, please note the following time limits: Please make sure your electrician or repair person knows how to use your product and is qualified with the appropriate skills.
  • To ensure that you receive the best service, we recommend that you use a professional when installing and using your product.
  1. Do you offer any product recommendations based on my browsing history?

Yes, we may personalise your browsing experience by suggesting products based on your browsing history. This is done to help you discover products you might be interested in and make your shopping experience more efficient.

  1. Can I create a Wishlist to save products for later?

We understand that finding the perfect item can take time, and we want to make it easy for you to keep track of the products you love. That's why we offer a convenient Wishlist feature available on every product page.

Shipping Details

  1. The price of shipping varies depending on your selected items, your address and the shipping method you choose.
  2. The shipping cost of the product is included in the total price at checkout.
  3. All Customers need to check and confirm as follow your personal information:
  4. Any questions, you can contact us for more shipping details.

Customer service

1. We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us!

2. You can click "Chat with us" in the bottom right of the page. we will be 24 hours always at your service.

3. Also can contact our customer team: support@lightsstory.com

Return Policy

1. Buyers can return item(s) for a refund within 7 days from the day the item(s) were received, and the buyer is to afford the return shipping cost. The item(s) must be returned in the same exact condition as once it was delivered.

2. Buyers may return the item(s) for a refund if they are not as described or with quality issues within 7 days from the day the item(s) were received. The buyer is required to afford the return shipping cost, based on the condition of the item(s) received.